Last updated: 2026-08-29
We want you to be happy with Murasaki. Here’s how refunds work.
Even though you waive your statutory 14-day withdrawal right at checkout (see Terms of Service), we offer a voluntary 14-day refund window as a matter of policy, not legal obligation. If you’re not satisfied with Murasaki Full within 14 days of purchase, email [email protected] and we’ll refund you, no questions asked.
That said — if something is genuinely wrong on our side (your license key doesn’t work, or the software is materially broken and we can’t fix it promptly), contact us and we’ll make it right, including a refund where appropriate.
Email [email protected] with your order details and a description of the issue. We aim to respond within 3 business days.
If you were charged more than once, or believe a charge was made in error, contact us immediately and we’ll investigate and refund any erroneous charge.