Last updated: 2026-08-29
This policy explains how to raise a complaint about Murasaki, in accordance with Slovak consumer protection law (Zákon č. 250/2007 Z. z. o ochrane spotrebiteľa).
Email [email protected] describing the issue, including your license key or the email address used for your purchase, and as much detail as possible.
We confirm receipt of your complaint and respond within 30 days, as required by Slovak law. If the complaint is justified, we’ll remedy it — a fix, a replacement license, or a refund, depending on the situation.
You may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
You may also contact the Slovak Trade Inspection (Slovenská obchodná inšpekcia).